Terms of service

Mova India

Website Ownership and Operation

The website in.movatech.com (hereinafter "Website") is owned, operated, and maintained by Value One Retail Pvt Ltd, the India distributor for Mova International (Hong Kong) Limited ("MOVA"). Value One Retail Pvt. Ltd. ("Value One") is solely responsible for the operation, management, invoicing, payment collection, delivery of all products ordered through the Website, and compliance with all applicable Indian laws and regulations, including those governing e-commerce, data protection, and digital transactions.

Contact for support

Value One Retail Pvt Ltd

Plot no. 35, Ground Floor, HSIIDC, Sector-03, IMT, Manesar, Gurugram, Haryana – 122052

Email: mova@valueone.in

By accessing, browsing, or using this Website, the User agrees to be bound by these Terms of Use, all policies referenced herein, and applicable Indian laws. Only individuals of legal age (18 years or older) may use this Website for personal, family, or household purchases. Use of the Website for commercial, resale, or bulk purchase purposes is strictly prohibited unless explicitly authorized in writing by Value One. Users accessing the Website on behalf of a business entity must ensure they have the legal authority to bind that entity to these Terms.

User Obligations

Users must provide accurate, complete, and up-to-date personal and order information (including name, contact number, email address, and shipping address) when placing orders or registering an account. Value One shall not be responsible for any delays, errors, losses, or non-delivery resulting from incorrect, incomplete, or fraudulent information provided by Users. The onus of providing lawful, valid, and authorized payment methods (compliant with Reserve Bank of India guidelines) rests solely with the User.

Fraudulent use of credit/debit cards, UPI, or any other payment method is punishable under applicable Indian laws. Value One reserves the right to suspend User accounts, cancel orders, and seek legal recourse (including filing complaints with law enforcement) in case of suspected fraud.

Users shall not:

Use the Website for any illegal, unethical, or unauthorized purpose, including violating Indian laws, infringing third-party rights, or transmitting harmful, offensive, or misleading content.
Tamper with the Website's functionality, security features, or content, or attempt to gain unauthorized access to the Website's servers or user data.
Create fake accounts, submit false reviews, or engage in any activity that distorts product ratings or misleads other users.

Intellectual Property Rights

All content on this Website — including text, images, logos, designs, product descriptions, trademarks, service marks, and software — is the intellectual property of MOVA, Value One, or their respective licensors, protected under applicable Indian intellectual property laws. Unauthorized copying, reproduction, modification, distribution, transmission, display, or commercial use of any Website content is strictly prohibited and shall constitute an infringement of intellectual property rights, subject to legal action and damages.

The MOVA and Value One trademarks, logos, and brand names may not be used in any manner without prior written permission from the respective owner. Any infringement of intellectual property rights may be brought before competent courts in India.

Shipping & Delivery Policy

Products purchased through the official Website are eligible for delivery across all serviceable locations in India. All deliveries are handled by authorized logistics partners, including FedEx, DHL, Bluedart, Delhivery, and other reputable third-party couriers approved by Value One. Delivery to certain remote or restricted locations may be limited or subject to additional terms, and Value One will notify Users at the time of order placement if a location is non-serviceable.

Value One reserves the right to delay dispatch in case of stock unavailability, order verification requirements, technical issues, or unforeseen events beyond its reasonable control. In such cases, Users will be notified promptly via email or SMS regarding the revised dispatch timeline.

Limitation

Value One shall not be liable for delays, non-delivery, or damage caused by logistics partners, strikes, labour disputes, natural calamities, political unrest, or any other events beyond its reasonable control. In such cases, Value One will make reasonable efforts to notify users and resolve the issue promptly.

Communication

User contact details may be used to provide order updates (e.g., dispatch, delivery, cancellation), respond to customer queries, and share information on upcoming products, offers, or services from Value One's brand group. Users may opt out of non-essential communications at any time by following the unsubscribe instructions provided in the communication.