Refund policy

Return Conditions

Valid proof of purchase (original receipt or invoice) must be provided.
Original packaging, all accessories, and any included gifts must be returned.
Returned goods must be in good condition with labels and logos showing no signs of tampering or alteration.
Returns must be sent to the address provided. Shipping fees must be paid in advance.
In case of DOA or manufacturing defect, product is only eligible for replacement.
Return/Refund is eligible only if the product is out of stock.
Unauthorized returns or cash-on-delivery returns without prior consent will be refused.
If a product was purchased as part of a bundle that resulted in an overall discount, we reserve the right to deduct or revoke that discount from the refund.

When Returns Are Refused

Valid proof of purchase is not presented or shows signs of tampering.
Returned goods, packaging, accessories, gifts, or user manuals are not intact.
Defects or damage caused by human error, unauthorized modifications, improper installation, or use that does not comply with official instructions.

Replacement Services

For products purchased from Amazon, Croma, or other platforms, please refer to the exchange conditions of the respective platform.

For products purchased through other authorized sales channels, please contact the seller for their exchange policy.

All replacement requests are subject to inspection and approval by the Mova Service Team. The defective product must be returned in its original packaging with all accessories and the original purchase invoice. Damage caused by mishandling, misuse, accidental damage, improper installation, or personal error is not covered.

Proof of Purchase

The original purchase invoice is required for all warranty services and replacement requests. Claims submitted without a valid proof of purchase will be considered ineligible, and no warranty or replacement services will be provided.