Warranty Policy

Warranty Repair Service

If your product has a manufacturing defect during the warranty period, contact Mova Customer Service or an authorized distributor. Once the quality issue is verified, you may apply for a free warranty repair service.

Warranty Periods by Product Category

Product Type	Part Category	Parts	Warranty
Robot Vacuum (Robot Unit)	Electrical Components	All sensors (LiDAR, anti-fall, camera, hall); all motors (vacuum pump, wheels, water pump, brush); Li-ion battery; all circuit boards (motherboard, control board, Wi-Fi chip)	1 Year
	Plastic Parts	Body panels, battery cover; water tank & dust box; main brush cover, universal wheel, mop plate, bumper, LiDAR cover	3 Months
	Consumables	Mop pads, dust box filter, side brush, main brush	No Warranty
Robot Vacuum (All-in-One Station)	Electrical Components	Tank detection sensors, LED, dust bag sensor; all motors (vacuum pump, clean/dirty water pump, solenoid valves); circuit boards; heating module, power cord, switch, solution tank, adapter	1 Year
	Plastic Parts	Body panel, lid, ramp, wash base tray; cleaning tools including extendable brush	3 Months
	Consumables	Dust bags, silicone gaskets and plugs for water tanks, filters	No Warranty
Cordless Stick Vacuum	Electrical Components	Motor & blockage sensors; all motors (vacuum pump, brush motor, mini motorized tool); Li-ion battery; circuit boards (motherboard, display); switch, adapter, power cord	1 Year
	Plastic Parts	Accessories and attachments (nozzle, extensible rod); wall mounting attachment; mesh filter, dust tank	3 Months
	Consumables	Filters, roller brushes	No Warranty
Wet & Dry Stick Vacuum	Electrical Components	Motor, blockage & flow sensors; all motors (vacuum pump, brush motor, water pump); Li-ion battery; circuit boards (motherboard, display); switch, adapter, power cord, handle	1 Year
	Plastic Parts	Body panels; roller brush cover, clean & dirty water tanks, wheels, charging base, cleaning tools	3 Months
	Consumables	Filters, roller brushes	No Warranty
Hair Dryers / Grooming	Electrical Components	Motor & heat sensors; blower fan motor; circuit boards (motherboard, display, LED); power cord, heating element	2 Years
	Plastic Parts	All attachments (nozzle, brushes)	3 Months
	Consumables	None	No Warranty

1 Year 3 Months No Warranty

Definition of Warranty Period

Warranty is valid from the date of purchase with valid proof of purchase, or the date of delivery if delivery is after purchase.
If proof of purchase is lost, the warranty period begins three months after the manufacturing date on the product label.
After using an exchange service, the warranty period starts from the date of exchange (valid proof required).
Repaired or replaced products are warranted for 3 months from the date of repair/replacement, or for the remaining original warranty period — whichever is longer.

Warranty Limitations

Mova products are designed for normal home use. Use in a non-home environment voids warranty coverage.

The warranty does not cover failures caused by:

Use that does not comply with the "Usage Restrictions" in the User Manual.
Cleaning white ash, sand, dust, or other non-household debris.
Commercial or decorative use.
Environments with corrosive objects or special adsorption chemicals, metals, or microparticles.
Use of third-party accessories or non-approved cleaning solutions.
Consumable and wear parts (filters, brushes) unless damaged due to a defect in a non-wear component.
Normal wear to decorative parts.

Fee-based Repair Service

Free warranty repair does not apply in the following cases, but chargeable repair service may be available:

Products purchased from unauthorized dealers or sellers.
Damage caused by improper use, maintenance, or storage.
Products or accessories that prove defective after the warranty period has expired.
Damage from improper disassembly by the customer or unauthorized third parties.
Damage from external circumstances including acts of God, strikes, riots, disruptions to work, lack of materials, non-performance by subcontractors or suppliers, abnormal manufacturing conditions, delays caused by or failure of carriers or communication facilities, fire, floods, storms, ice, accidents, war, explosions, epidemics, governmental orders or regulations, or the inability to obtain necessary governmental or other approvals.
Damage from improper use — whether accidental or man-made — including fluid ingress, incorrect replacement, scratches, transport shocks, or improper voltage.

Relevant Charges

If the defect is covered by warranty, Mova covers all inspection, material, labour, and shipping costs.
For damage caused by the customer or outside warranty, you are responsible for repair fees, spare parts, and round-trip shipping.
If you cancel a chargeable repair, you are responsible for round-trip transportation costs.

Installation & Demo Service

Available to customers who purchase Mova Robot Vacuums from authorized channels:

Free virtual installation
Chargeable on-site installation at ₹700 per unit (subject to area serviceability)
Video instructions for self-installation

Eligibility depends on model and serviceable area. Contact Mova customer care for details.

Accessories

You may request return or exchange services for Mova accessories purchased directly from Mova within 7 calendar days of receipt, provided discrepancies, damage, missing items, or quality defects from non-man-made factors are detected and supported by appropriate proof. After verification, return or exchange services will be arranged.

Other Notes

Do not return seriously damaged batteries (bloated cells, leaking fluid) unless instructed — they will be scrapped by Mova.
Only products purchased from Mova or its authorized dealers are eligible for after-sales service under this policy.
Mova products do not support international warranty due to different product versions.
If a delivery fails due to an incorrect recipient address or refusal, resulting damage is borne by the customer. Goods held for more than 30 calendar days may be disposed of by the Mova Service Centre.
Before sending a product for repair, remove all personalized or cosmetic components (stickers, color markings). Mova is not liable for damage or loss of such items.
Empty all water tanks before sending a product for repair to prevent water damage in transit.
Upon receipt of your purchase, inspect the packaging immediately. Refuse delivery if the outer packaging is damaged. If the packaging is intact but contents are damaged in transit, contact Mova customer service within 24 hours.

In the event of any amendment, the most recently updated version of this policy shall prevail. Where any condition conflicts with applicable law, the law shall take precedence. For support, visit in.mova.tech